Strategy to Customer Loyalty: Building CSR & Service Quality

ISBN-13: 9783659887345 / Angielski / Miękka / 2016 / 172 str.

Ammar Ahmed; Muhammad Shaukat Malik

Opis

In today's business climate the only way to grow is to offer your customers more value than your competitors do. CSR activities and Service Quality work as a strategy and helps in accomplishing targeted goals. The aim of this book is to identify the impact of service quality and corporate social responsibility (CSR) into the customer satisfaction (mediator) and how much its affect on the customer loyalty. This book develops and integrates the above variables and empirically analyzed the conceptual framework which positively predicts that customer satisfaction partially mediates the relationship between Service Quality, CSR activities and Customer Loyalty.

O autorze

Ammar Ahmed,M.Com MS BAStudying PhD Management Sciences at Northern University Malaysia. Work as Sales Manager/Business Educationist/Research Scholar, Pakistan.