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People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging...

If you feel, as I once did, that God has forgotten you or that your transgressions are too terrible for Him to forgive, let me share a bit of my life with you, how I wandered aimlessly, feeling unloved and worthless, for twenty-five years of my life. I am no preacher or ordained man of God. What I have to share with you is how Christ saved and healed me from a wasted life. God loves you more than you realize and is not floating on a cloud, laughing at you or waiting to condemn you. God forgave my many terrible sins, and He is just waiting for you to let Him forgive and heal you.

Shame is one of a family of self-conscious emotions that includes embarrassment, guilt, disgrace, and humiliation. On Shame examines this emotion psychologically and philosophically, in order to show how it can be a galvanizing force for moral action against the violence and atrocity that characterize the world we live in.

Michael L. Morgan argues that because shame is global in its sense of the self, the moral failures of all groups in which we are a member - including the entire human race - reflect on each person individually.

Drawing on historical and current...

Emmanuel Levinas conceives of our lives as fundamentally interpersonal and ethical, claiming that our responsibilities to one another should shape all of our actions. While many scholars believe that Levinas failed to develop a robust view of political ethics, Michael L. Morgan argues against understandings of Levinas's thought that find him politically wanting or even antipolitical. Morgan examines Levinas's ethical critique of the political as well as his Jewish writings--including those on Zionism and the founding of the Jewish state--which are controversial reflections of Levinas's...