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People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging...

Emmanuel Levinas conceives of our lives as fundamentally interpersonal and ethical, claiming that our responsibilities to one another should shape all of our actions. While many scholars believe that Levinas failed to develop a robust view of political ethics, Michael L. Morgan argues against understandings of Levinas's thought that find him politically wanting or even antipolitical. Morgan examines Levinas's ethical critique of the political as well as his Jewish writings--including those on Zionism and the founding of the Jewish state--which are controversial reflections of Levinas's...

The recognition that cultural learning is an integral part of foreign language learning is quickly taking hold among language teachers. This book offers a practical introduction to the issues by providing descriptions of classroom practice, of curriculum innovation and of experimental courses. These are accompanied by chapters on principles of methodology, on problems in assessing cultural learning and on the implications for teacher education and society at large. Michael Byram is the author of several books on language learning and culture, including Cultural Studies in Foreign...

Life in the fast lane...
Screaming fans...
Bright lights...
Fame...
And all the pressure that comes with them.
"So... are there any musicians in here?"
A simple question, asked one afternoon in a high school music room. A few days later, six kids answer it. A year later, they are the biggest thing in pop music. Go figure?
Join Martin, Misty, Joshua, Ariel, Rhyan, and Vanessa - known to the world as RANSOM - as they go from small-town Kansas, to filling 15,000 seat arenas, and ultimately, to the stage at the Grammys - twice.
Tag along as these...