A Study of Perceptual Differences

ISBN-13: 9783639163131 / Angielski / Miękka / 2009 / 200 str.

Laina Molaski

Opis

This qualitative study researched the perceptual differences of subordinates, which existed in reaction to the individual supervisors feedback during a performance feedback conversation. The subordinates perceptions were based on the supervisors verbal communication. Interviews were conducted with approximately thirty participants identifying perceptual differences and formulating strategies to improve the communication during the process of individual performance feedback conversations.The research showed much opportunity for what existed in the communication between a supervisor and subordinate during a performance feedback conversation. The data collected showed indeed, there were perceptual differences that existed, but the data also showed supervisors typically thought their performance feedback communication was understood when in actuality it was only partially understood or not understood at all. The findings showed that the predominate reasons were poor communication skills, lack of time to prepare and deliver, and the supervisors understandings of what their subordinates really understood.

O autorze

Dr. Laina Molaski has a Bachelor's in Business Administration
from Rochester College, an M.B.A. from Indiana Wesleyan
University, and a PhD. in Business Administration with a
concentration in Human Resources and Management from North
Central University.

Dr. Molaski also runs her own HR business and serves on numerous
advisory boards.