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This book provides a systematic and comprehensive introduction to CRM3.0 in the digital era, which includes innovation in sales and service theoretical systems, in digital tools and products, in value evaluation systems, and in support systems, combined with cases of enterprises. It elaborates on sales in the digital era from different perspectives such as theoretical systems, business models, value output, and digital tools, as well as how to serve digital innovation and transformation.

With the rapid growth of Cloud computing, the size of Cloud data is expanding at a dramatic speed. A huge amount of data is generated and processed by Cloud applications, putting a higher demand on cloud storage. While data reliability should already be a requirement, data in the Cloud needs to be stored in a highly cost-effective manner. This book focuses on the trade-off between data storage cost and data reliability assurance for big data in the Cloud. Throughout the whole Cloud data lifecycle, four major features are presented: first, a novel generic data reliability model for...

This book is devoted to the technology and methodology of individual travel behavior analysis and refined travel information extraction. Traditional resident trip surveys are characterized by many shortcomings, such as subjective memory errors, difficulty in organization and high cost. Therefore, in this book, a set of refined extraction and analysis techniques for individual travel activities is proposed. It provides a solid foundation for the optimization and reconstruction of traffic theoretical models, urban traffic planning, management and decision-making.

This anthology presents seventy translated and annotated short essays, or hsiao-p'in, by fourteen well-known sixteenth- and seventeenth-century Chinese writers. Hsiao-p'in, characterized by spontaneity and brevity, were a relatively informal variation on the established classical prose style in which all scholars were trained. Written primarily to amuse and entertain the reader, hsiao-p'in reflect the rise of individualism in the late Ming period and collectively provide a panorama of the colorful life of the age. Critics condemned the genre as escapist because of its focus on life's...