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This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all; the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the...

This book is Volume II of simple but powerful tools for performance improvement. It is written for managers, analysts, and consultants who realize the value that system dynamic modeling can bring to companies and organizations, and would like to have that capability without a degree in math or computer science. It features the iThink modeling program, which requires no extensive knowledge of math; instead, iThink uses a small set of symbols and rules to allow any keen observer of a system to create models graphically--the user literally draws a graphic of the system within the program and...