ISBN-13: 9783659641008 / Angielski / Miękka / 2014 / 124 str.
This book is a result of an applied study to investigate the impact of quality management maturity(Quality Principles, Quality Culture and Quality Tools) on supply chain performance. The author has developed a quantitative model to measure supply chain performance using variables related to: Costumer complains, cost of quality, On time delivery and equipment effectiveness. The study has been applied on Jordanian industrial firms that are ISO 9000 Certified
This book is a result of an applied study to investigate the impact of quality management maturity(Quality Principles, Quality Culture and Quality Tools) on supply chain performance. The author has developed a quantitative model to measure supply chain performance using variables related to:Costumer complains, cost of quality, On time delivery and equipment effectiveness. The study has been applied on Jordanian industrial firms that are ISO 9000 Certified.