Transformational Leadership in Government

ISBN-13: 9781574440300 / Angielski / Twarda / 1996 / 184 str.

Jerry W. Koehler; Joseph M. Pankowski

Opis

This work is designed for government managers who want to lead quality organizations. It provides principles for leadership in the management of government organizations that focus on customers and are process-orientated, team-based and data-driven.

Spis treści

NEW DIRECTIONS IN LEADERSHIP
Purpose of This Book
Traditional Approaches to Leadership in
Government
Charting a New Leadership Path in Government
Defining Leadership in Government
Government and Industry: Similar Leadership
Crisis
Awakening the Giant: Foreign Competition and Changing
Customers' Wants and Needs
The Awakening of Government Leaders
The Difference Between Being an Administrator and
a Leader
Empowerment Leadership Principles
Principle #1: View organizations as systems
Principle #2: Establish and communicate organization strategy
Principle #3: Institutionalize a management system
Principle #4: Develop and train all associates in process management
Principle #5: Empower individuals and teams
Principle #6: Measure and control processes
Principle #7: Recognize and reward continual improvement
Principle #8: Inspire continual change
Organization of This Book

CHAPTER 2
EMPOWERING SYSTEMS
View and Understand Government Organizations
as Systems
Empowering organizations
Adopt the Cornerstones and Beliefs of Empowering
Organizations
Summary

CHAPTER 3
EMPOWERMENT LEADERSHIP: VISION AND STRATEGY
Create a Vision for the Organization
Develop a Mission Statement
Establish Organization Values
Identify the Desirable Outcomes that Result from
Government Organization Efficiency and
Effectiveness
Develop a Strategic Plan
Align Organizations to Achieve Desirable Outcomes
Develop a Set of Principles that Serve as the
Foundation for Management Action
Summary

CHAPTER 4
CHARACTERISTICS OF QUALITY EMPOWERMENT LEADERS
High Tolerance for Uncertainty
Low Tolerance for Uncertainty
Energetic
Passion for Quality
Perseverance
Positive Self-Image
Credibility
Strong Desire to Influence Others
Summary

CHAPTER 5
THE SKILLS OF EMPOWERMENT LEADERS
Conceptual Skills
Monitor your environment
Understand your organization's processes
Continually employ strategic planning
Technical Skills
Histograms
Cause-and-effect diagrams
Force field analysis
Pareto charts
Check sheets
Control charts
Run charts
Scatter diagrams
Communication Skills
Team participation
Empowerment team facilitation
Team leadership
Public speaking
Writing skills
Teaching
Coaching skills
Summary

CHAPTER 6
EMPOWERMENT LEADERSHIP: BEHAVIOR
Power and Organizational Behavior
Empowerment and Organizational Behavior
Perception and Behavior
Leading Others to Lead Themselves
Summary

CHAPTER 7
EMPOWERMENT LEADERSHIP: SUBSTITUTES
Organization-Wide Compensation and Recognition
Program
Cohesive Process Improvement Teams
Process Improvement Guides
Professional Work Force
Mission Identification, Understanding and Acceptance
Instilling Values
Quality Indicators
360 Degree Feedback Systems
Process Measurement, Control and Benchmarking
Organization Effectiveness Criteria

CHAPTER 8
EMPOWERMENT LEADERSHIP: INSPIRING CHANGE
Need for a Change
Vision
Sharing the Vision
Strategy for Plan Change
Interventions
Overcoming Resistance to Change
Accessing Change
Institutionalizing Change
Inspiration

O autorze

Jerry W. Koehler