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Information technology (IT) is often organized as a cost center and excluded from active decision making relative to achieving the company's strategic goals. Uncomfortable CEOs are dissatisfied with this status quo. They have the vision to understand that viewing IT as a mere commodity service provider falls far short of realizing its full potential. Importantly, they translate vision into action and prepare to respond to key challenges. These include: More than 50 percent of all capital expenses incurred by businesses worldwide go to IT. However, most business leaders remain skeptical as to...