'Enlightening and highly topical, Frontline Crisis Response is a welcome and relevant contribution to the emerging body of scholarship about crisis management and response. It will appeal to postgraduate students and postdoctoral researchers interested in fields including Crisis Management, Disaster Studies and Humanitarian Research. Since Jori P. Kalkman addresses the multiple, complex dilemmas faced by emergency responders, soldiers, and humanitarians during crisis response operations, this book will also be very useful for practitioners and policymakers.' Kees Boersma, Vrije Universiteit Amsterdam
1. Dilemmas in frontline crisis response; 2. Leadership: command and control versus decentralization; 3. Sensemaking: creating clarity versus embracing uncertainty; 4. Acting: planned routines versus spontaneous improvisation; 5. Ethics: organizational norms versus individual convictions; 6. Emotions: involvement versus detachment; 7. Ties: cohesion versus contestation; 8. Structures: organizing versus disorganizing; 9. Coordination: integration versus fragmentation; 10. Civilians: inclusion versus exclusion; 11. Technology: early adoption versus skepticism; 12. Goals: restoring order versus social transformation; 13. Advancing research on frontline crisis response.