The C.I.D.E.R. Method: A Human Resource Approach to Handling Employee Complaints

ISBN-13: 9781792452697 / Angielski / Miękka / 2020 / 277 str.

Jonathan D. Gallop

Opis

Sexual harassment and discrimination complaints can result in toxic work environments and huge plaintiff verdicts. This book teaches a novel, systematic method for addressing all employee complaints in a style that utilizes humor and case studies to help business students and human resource personnel comprehend the law, recognize issues and respond appropriately.The method employs the acronym CIDERCommunicate, Investigate, Document, Evaluate and Respond--as the cornerstone for properly handling employee complaints. This innovative approach takes a potentially complicated matter and makes it easy to integrate into a company's policies, outlining the necessary elements for every investigation. Scenarios of employee complaints are analyzed in-depth using the CIDER method to demonstrate the proper method for handling disputes. A practice section of additional worker grievances enables the reader to hone their new skills.

Spis treści

• Section I What Is CIDER
• Chapter 1 CIDER: Refined and Defined
• Chapter 2 Communicate
• Chapter 3 Investigate
• Chapter 4 Document
• Chapter 5 Evaluate
• Chapter 6 Respond
• Chapter 7 Follow-Up

  Section II Employment Law, At-Will, and the Protected Categories

• Chapter 8 The Relationship Between Employment Law and CIDER
• Chapter 9 Sexual Harassment and Gender Discrimination
• Chapter 10 National Origin Discrimination
• Chapter 11 Religion
• Chapter 12 Race and Color
• Chapter 13 Age
• Chapter 14 Disability
• Chapter 15 Sexual Orientation
• Chapter 16 Hiring Issues

  Section III Putting the CIDER Method into Practice

• Chapter 17 The Fun Begins: Using the CIDER Method to Handle Employee Complaints
• Chapter 18 I Want to Save His Soul
• Chapter 19 They Won't Ask Me to Join Them for Lunch
• Chapter 20 Too Many Days Off
• Chapter 21 Five More Employment Complaint Scenarios for Analysis
• Chapter 22 The Fun Never Stops: Five Additional Scenarios to Hone the CIDER Skills
• Chapter 23 CIDER in Action