Part 1: The Practice of Phlebotomy 1. Introduction to Phlebotomy 2. Anatomy and Physiology 3. Infectious Diseases and Their Prevention 4. Medical Terminology 5. Equipment 6. Proper Procedures for Venipuncture 7. Special Collection Procedures 8. Neonatal and Geriatric Procedures and Considerations 9. Considerations and Complications of Phlebotomy 10. The Versatile Phlebotomist and Point-of-Care Testing Part 2: Professional Issues 11. Interpersonal Communication and Professionalism 12. Phlebotomy Department Management 13. Total Quality in Phlebotomy Service 14. Medical-Legal Issues and Health Law Procedures Appendix A: Answers to Chapter Review Questions Appendix B: Practice Examination for Certification Appendix C: Helpful Spanish Terms and Phrases Glossary Index