Customer-Driven Manufacturing

ISBN-13: 9789401065221 / Angielski / Miękka / 2011 / 480 str.

Johan C. Wortmann; D. R. Muntslag; P. J. M. Timmermans

Opis

Customer-driven manufacturing is the key concept for the factory of the future. The markets for consumer goods are nowadays marked by an increase in variety, while at the same time showing steadily decreasing product life-cycles. In addition, tailoring the product to the customer's needs is becoming increasingly important in quality improvement. These trends are resulting in production in small batches, driven by customer orders. Customer-driven Manufacturing adopts a design-oriented approach, splitting the realisation of customer-driven manufacturing into three main steps. Firstly, you must understand the primary process of your business. The second step is to analyse and re-design the management and control of the organisation. Finally, the organisation's information system must be analysed and redesigned.

Spis treści

Introduction. Part A: Background A design-oriented approach. Customer driven manufacturing in a macro-economic perspective. Why customer driven manufacturing. Describing production situations. A typology of customer driven manufacturing. Overview of the book. Part B: Cases Introduction to the cases. Engineer-to-order in product oriented manufacturing. Assemble-to-order in product-oriented manufacturing. Make-to-order in work-flow-oriented manufacturing. Engineer to order in resource-oriented manufacturing. Part C: Workflow and resources Introduction to part C. Engineering in customer driven manufacturing. Production in CDM. Product modelling and other functions. Human resource management in customer-driven manufacturing. Part D: Organisation and decision making Organisation and decision making in customer driven manufacturing. Production control in workflow-oriented make-to-order firms. Production control in product-oriented assemble-to-order manufacturing. Production control in engineer-to-order firms. Management of tendering and engineering. Production activity control. Customer and supplier relations. Part E: Information technology Introduction to part E: information technology. Generic product modelling and information technology. Standard software packages for business information systems in customer driven manufacturing. Document management in customer driven management. IT-support of customer-driven engineering management. Production unit control. Part F: Models of the FOF workbench Introduction to the FOF workbench. An intelligent storage and retrieval for design choices and performance indicators. A simulation model for human resource management in customer driven manafacturing. Group design. Departmental coordination model. Interdepartmental cooordination. XBE in design of customer driven manufacturing systems.