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This book emphasizes the follies of major ICT programmes. It highlights how better management of benefits realisation is key to getting ICT investment back on track. ISBN 978-1-906638-26-9 "Jenner provides very credible guidance and methods on ICT project value realization in the public sector. This book is timely, practical and a very good primer on contemporary "best practice" thinking in both the public and for-profit sectors. The big question is: will public sector managers and executives have the "will" to put the book's prescriptions and methods into everyday practice with ICT Projects?...

'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' " John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery -...