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"Nice Is Not Enough" is an owners manual replete with common sense strategies to enhance your Customer Service (CX). It also offers methods of training for your current Customer Service and for those you would hire in the future. "Nice Is Not Enough" will create a profound culture of service from which your customers will benefit profoundly, which will in turn cause lasting benefits for you as a business owner.

Although they are not directly accountable to voters, constitutional court judges around the world nevertheless communicate with the general public through the media. In Judicial Power and Strategic Communication in Mexico, Jeffrey K. Staton argues that constitutional courts develop public relations strategies in order to increase the transparency of judicial behavior and promote judicial legitimacy two conditions that are favorable for the exercise of independent judicial power. Yet, in some political contexts there can be a tension between transparency and legitimacy, and for this reason,...