Communication Skills for Surviving Conflicts at Work

ISBN-13: 9781572730564 / Angielski

Janice Walker Anderson;Etc.;Myrna Foster-Kuehn (Converse Clarion Sta

Opis

Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes.