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On July 13, 2010, 27 roundtable discussion participants and more than 100 other attendees gathered at the National Institute of Standards and Technology (NIST) for a full-day workshop on Usability in Health IT: Technical Strategy, Research, and Implementation. The workshop brought together people from the federal government, the electronic health record (EHR) and health information technology industries, healthcare providers, and universities to share current activities and consider technical strategies and tactics for improving the usability and accessibility of EHRs.

In this study, we compared two ballots that differed only in wording and presentation of the language on the ballots. For Ballot A, we used conventional wording and presentation, taken from typical ballots. For Ballot B, we used plain language wording and presentation. In a study of 45 voters in three geographic locations, we compared a ballot with traditional language instructions to a ballot with plain language instructions, we took both performance and preference data Findings and conclusions are included.

This study seeks to identify the way users do certain tasks or operate different products. It is done before a product is designed or when a product needs to be redesigned based on usability testing results. Every step of the task analysis process is covered in detail with figures and example products. Checklists and forms are provided so the reader can use them in their own testing procedures.

Web site design and development continues to become more sophisticated. An important part of this maturity originates with well-laid-out and well-written content. Ginny Redish is a world-renowned expert on information design and how to produce clear writing in plain language for the web. All of the invaluable information that she shared in the first edition is included with numerous new examples. New information on content strategy for web sites, search engine optimization (SEO), and social media make this once again the only book you need to own to optimize your writing for the web.

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