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Vic makes a new name for himself online, so he can make other people feel the way he does. But soon Vic finds it difficult to control what he has created...

"How very gifted she was; the poems possess such an uncanny authority, swerve in such clean and unsettling ways, and hit such detailed, wonderfully unpredictable and always right-feeling notes, they're truly stirring. And there seems a haunting prescience in many of them, so quietly there. Astonishing to think she wrote them at so young an age."

How well do you really know your users? With properly conducted user research, you can discover what really makes your audience tick. This practical guide will show you, step-by-step, how to gain proper insight about your users so that you can base design decisions on solid evidence.