Patient Experience and Satisfaction: Evolving Landscape of Healthcare

ISBN-13: 9781837697526 / Angielski / Twarda / 2025 / 160 str.

Hatice Esen Koç;Maija Huttunen-Lenz;Nazife Öztürk

Opis

In an era where global healthcare systems are rapidly shifting from volume-based to value-based care models, understanding the patient perspective is no longer optional; it is a strategic imperative. This edited volume, Patient Experience and Satisfaction - Evolving Landscape of Healthcare, provides a comprehensive analysis of the mechanisms that drive superior patient care. It distinguishes between the subjective nature of satisfaction and the objective realities of patient experience, exploring how these metrics directly correlate with clinical quality, safety, and institutional reputation. By integrating theoretical frameworks with practical management strategies, the book offers actionable insights into fostering a culture of empathy and efficiency. Addressing critical topics from communication barriers to organizational culture, this book will serve as an essential resource for healthcare administrators, clinicians, researchers, and policymakers seeking to navigate the complexities of modern medical practice and deliver truly patient-centered excellence.