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How do we communicate with people who disagree with us? In today's polarized world, friends and strangers clash with each other over issues large and small. Coworkers have conflicts in the office. Married couples fight over finances. And online commenters demonize one another's political and religious perspectives. Is there any hope for restoring civil discourse? Communications expert Tim Muehlhoff provides a strategy for having difficult conversations, helping us move from contentious debate to constructive dialogue. By acknowledging and entering into the other person's story, we are more...