Unit 3: 1. Large Scale Organisations, 2. External and internal environments, 3. Performance indicators, 4. Internal environments of LSO's, 5. Corporate culture and its development, 6. Policy development and application, 7. Effective management, 8. Business objectives and strategy, 9. The operations management function, 10. Optimising operations; Unit 4: 11. The Human Resource Management function, 12. Employee expectations, 13. Employment cycle, 14. Management and related policy development of employee relations, 15. The Management of Change, 16. Social responsibility and business ethics, 17. Globalisation, 18. Compliance with legislation, 19. Technological Development, 20. Privatisation#$ Mergers and Acquisitions, 21. Bringing Units 3 and 4 into context