Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters

ISBN-13: 9780838914847 / Angielski / Miękka / 2016 / 208 str.

Marie L. Radford; Gary P. Radford

Opis

Offering analysis applicable to all types of library situations, this book describes a number of theoretical frameworks for understanding interpersonal communication; uses examples from all different types of library interpersonal encounters; combines theory with decades-long empirical research; and offers an in-depth examination of the reference encounter.