Six SIGMA for Students: A Problem-Solving Methodology

ISBN-13: 9783030407087 / Angielski / Miękka / 2020 / 492 str.

Fatma Pakdil

Spis treści

I Organization of Six Sigma

1. Overview of Quality and Six Sigma

2. Organization for Six Sigma

3. Cultural Considerations for Effective Six Sigma Teams

II Six Sigma Process: DMAIC

4. Define Phase: D Is for Define

5. Measure Phase: M Is for Measure

6. Measurement System Analysis: Gage R&R Analysis

7. Analyze Phase: A Is for Analyze

8. Analyze Phase: Other Data Analysis Tools.

9. Control Charts

10. Improve Phase: I Is for Improve

11. Control Phase: C Is for Control

O autorze

Fatma Pakdil is Professor of Management at Eastern Connecticut State University (ECSU), USA. She specializes in organization theory, service quality, quality engineering, total quality management, lean management, and Six Sigma. Dr. Pakdil was previously a professor in the Department of Industrial Engineering at Baskent University, Turkey. Dr. Pakdil was employed for 6 years as the Quality Director in a hospital where she led continuous quality improvement projects. She also worked as a Visiting Professor at Auburn University for Academy of Aerospace Quality (AAQ) Project in 2014 and 2015. Dr. Pakdil was awarded several national scholarships and grants, the most recent one being the CSU-AAUP Research Award awarded to her in 2018 while working at ECSU.

Blurb

This textbook covers the fundamental mechanisms of the Six Sigma philosophy, while showing how this approach is used in solving problems that affect the variability and quality of processes and outcomes in business settings. Further, it teaches readers how to integrate a statistical perspective into problem solving and decision-making processes. Part I provides foundational background and introduces the Six Sigma methodology while Part II focuses on the details of DMAIC process and tools used in each phase of DMAIC. The student-centered approach based on learning objectives, solved examples, practice and discussion questions is ideal for those studying Six Sigma.