Managing Hotels Effectively : Lessons from Outstanding General Managers

ISBN-13: 9780471289098 / Angielski / Twarda / 1991 / 464 str.

Eddystone C. Nebel

Opis

Covering the fundamentals of hotel management, this work provides hospitality professionals with the theories, background, and practical skills they need to be successful general managers. It is based on interviews with 53 general managers from hotels of varying size and management approach.

Spis treści

The Environment of the Hotel Business.

Service, People, and Profits in the Hotel Business.

An Overview of Strategic Planning.

Planning in Hotels.

Hotel Organization.

Coordinating the Activities of a Hotel.

Hotel Staffing.

Motivation.

Communication in Hotels.

Leading People.

Leading Organizations.

An Overview of Controlling Hotel Operations.

Controlling Results: Hotel Revenues and Costs.

Control: Getting Employees to Do Things Right and to Do the Right Things.

The GMs′ Background and Personal Characteristics.

The Day–to–Day Activities of Outstanding Hotel Managers.

Appendix.

Index.