The Quality Management Sourcebook : An International Guide to Materials and Resources

ISBN-13: 9780415108317 / Angielski / Twarda / 1996 / 336 str.

Christine Avery; Diane Zable; C. Avery

Opis

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.
The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:
* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Recenzje

'Avery and Zabel's work remains an outstanding resource for up-to-date material on total quality management.' - American Reference Books Annual

'The mission for this excellent sourcebook is to summarize in one volume the best information available on quality management. The book unequivocally meets its aim, and it should satisfy the wide range of organisations and individuals for whom it was written - industry, government, academia, management consultants, quality engineers, reference librarians and information brokers. In addition, for students in this field of study, it also merits attention. Coverage is definitely international ... categories omitted in other reviews of this timely subject, small presses and associations, receive special notice. To find the references to quality management in an individual field of endeavour could be very difficult without this book ... well compiled and would be an inordinately useful addition to many collections. I recommend it highly.' - Business Information Alert

Spis treści

Part I Introduction: General Sources for Information on Quality ManagementPart II Applications of Total Quality ManagementPart III Focus on Specific Aspects of Quality Management: 1. Teams 2. Customers 3. Analytical and statistical tools 4. Corporate culture 5. Leadership 6. Training, human resources and communicationPart IV Quality in the Future: What Role Does ISO9000 Play?Part V Resource Materials: 1. Strategies for locating additional information i. Book Publishers and distributors ii. Periodicals iii. Databases iv. Useful Library of Congress Subject Headings 2. Training Materials i.Audio-visual and interactive multimedia training resources ii. Software packages 3. Executive development programs 4. Quality management consultants survey 5. Malcolm Baldridge National Quality Award Glossary Index of Names Index of Titles Subject Index

O autorze

Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.