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This must-have text bears in mind the various pathways to achieve EYTS and includes leadership activities to carry out within the role, making it an ideal resource for trainees to take them through their course straight into practice.

Using these continuous improvement tools, mapped to the specific out-comes needed, your library team will consistently add value to its community, make a difference to customers, and improve services. The material for this book grew out of the co-authors' work over the past three years with the Indiana Continuous Improvement Initiative, a new approach to library planning and management that incorporates systems thinking models, sponsored by the state's Library Federation.