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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.

Members of AVIEN (the Anti-Virus Information Exchange Network) have been setting agendas in malware management for several years: they led the way on generic filtering at the gateway, and in the sharing of information about new threats at a speed that even anti-virus companies were hard-pressed to match. AVIEN members represent the best-protected large organizations in the world, and millions of users. When they talk, security vendors listen: so should you.

AVIEN's sister organization AVIEWS is an invaluable meeting ground between the security vendors and researchers who know most about...