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A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries

Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the...

Praise for the First Edition
This book is refreshing to read since it takes an important topic...
and presents it in a clear and concise manner by using examples that include visual presentations of the problem, solution methods, and results along with an explanation of the mathematical and procedural steps required to model the problem and work through to a solution." --Journal of Classification

Thoroughly updated and revised, Network and Discrete Location: Models, Algorithms, and...

This text is an introduction to Operations Management. Three themes are woven throughout the book: optimization or trying to do the best we can, managing tradeoffs between conflicting objectives, and dealing with uncertainty. After a brief introduction, the text reviews the fundamentals of probability including commonly used discrete and continuous distributions and functions of a random variable. The next major section, beginning in Chapter 7, examines optimization. The key fundamentals of optimization-inputs, decision variables, objective(s), and constraints-are introduced. Optimization is...