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Integrating Technology into Your Dispute Resolution Practice: Making Friends with the Fourth Party is intended to offer accessible and useful advice for practitioners on how to choose and use information and communication technology in the most effective and ethical manner in the pursuit of mediation, arbitration, facilitation, and other dispute engagement modes. It is the first book to address the practice of online dispute resolution (ODR) from the point of view of the private practitioner. It combines information about ethics and communication to offer advice on ODR best practices.

The field of consumer online dispute resolution is going through important developments throughout Europe. New ODR providers are entering the field and a growing number of ADR bodies are relying on digital technologies to resolve consumer complaints. Also, consumers are increasingly resorting to online platforms to achieve redress. ODR has the potential to increase consumers’ access to redress by taking the procedure online. At the same time, the quality of cODR procedures remains a challenge. For instance, transparency is difficult to achieve, especially when algorithmic software is...

The time-worn steps of the one-room schoolhouse, the echo of the school's bell calling pupils to their lessons, the dusty chalkboard brushed clean each afternoon after lessons had ended for the day, the little pot-bellied stove with its neatly-stacked wood, the water pail with its single metal dipper, the teacher's desk centred on the raised platform, the commanding voice of the school master/mistress, the laughter of children ... are woven into the historical educational tapestry by authors Dan Rainey and Helen Tompkins, along with a 'team of contributing authors'. Using Athol, North and...