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This book establishes and communicates a scientific approach to the analysis, design and management of complex information systems enabled services. Case studies illustrate how the techniques described can be employed in large scale, real world examples that are developed to match the theoretical and practical presentation.

The authors reframe the problem of analyzing a complex service system from an understand the system' view to an understand it under control' perspective. This fundamental change recognizes that service systems are largely constructed and should be treated differently...

This is the one-step guide for all the problems you must confront. Whether you are just realizing your marriage must come to an end, or are embarking on your new life as a single person, or are at any stage in between, Divorcing reassuringly and clearly answers all the vexing questions-emotional, legal, financial-you are facing.

Mel Krantzler, Ph.D., America's foremost divorce psychologist, offers uplifting advice to bring you through the emotional turmoil of divorce and let you use it as an opportunity for personal growth. His techniques for dealing with stress, coping with...

Plant-parasitic nematodes are among the most destructive plant pathogens, causing enormous losses to agronomic crops worldwide. This book provides an up-to-date review of research related to two of the most important nematode pests, root-knot and cyst nematodes. Chapters cover early plant-nematode interactions, identification of nematode proteins important in the establishment of nematode feeding sites, and classification of biochemical and signaling pathways significant in the development of specialized feeding sites in the host. The cellular and subcellular structures essential for the...

In this volume, you will encounter tales of ghosts, haunted houses, witchcraft, vampirism, lycanthropy, and sea monsters. Stories of cruelty and vengeance, of a body that refuses to be cremated, a deranged performer with one last shocking show, a frozen corpse that may not be dead. With stories ranging from frightening to horrific to weird to darkly funny, by a lineup of authors that includes both masters of horror fiction and award-winning literary greats, this is a horror anthology like no other.

Spanning two hundred years of horror, this new collection features seventeen macabre...

Spanning two hundred years of horror, this new collection features seventeen macabre gems, including two original tales and many others that have never or seldom been reprinted, by:

Charles Birkin - John Blackburn - Michael Blumlein - Mary Cholmondeley - Hugh Fleetwood - Stephen Gregory - Gerald Kersh - Francis King - M. G. Lewis - Florence Marryat - Richard Marsh - Michael McDowell - Christopher Priest - Forrest Reid - Bernard Taylor - Hugh Walpole

'The things were there and they were hiding in the slime; waiting . . . waiting to clutch and claw and...

Practical Guide to Evidence provides a clear and readable account of the law of evidence, acknowledging the importance of arguments about facts and principles as well as rules.

This fifth edition has been revised and updated to address recent changes in the law and debates on controversial topics such as surveillance and human rights. Coverage of expert evidence has also been expanded to include forensic evidence, bringing the text right up-to-date.

Including enhanced pedagogical support such as chapter summaries, further reading advice and self-test exercises, this leading...