The Empathy Advantage: Leading the Empowered Workforce

ISBN-13: 9781394155514 / Angielski / Miękka / 2023 / 208 str.

Heather E. McGowan; Chris Shipley

Spis treści

Foreword: Embrace The Forever-Changed Workforce xvAcknowledgments xixIntroduction: Discover The New Normal of Work 1Everything Is Different Now 2Covid as Change Agent 3A New Bargain 4Sidebar: The Great Resignation: A Long Time Coming 6Not Your Grandparents' Workforce 7What's a Leader to Do? 9Notes 10Part I: Rethink Your Workforce 13Notes 151 Meet Your New Workforce 17A Workforce Without a Majority 18Meet the Pan- Generational Workforce 19Sidebar: Managing the Multigenerational Workforce 20Women Hold Up Half the Workforce 21The LGBTQ+ Workforce 24Sidebar: Navigating Gender: From Fixed to Fluid 25The Case for a Multidimensional and Diverse Workforce 27Generational Empathy 28Sidebar: Meet Generation Z 29Notes 302 Understand Your Workers' New Habits 35We Are No Longer Who We Were 36Sidebar: The Pandemic Compressed Time 37The Empowered Worker: Your Most Valuable New Asset 40Sidebar: Where Work Takes Place Today 41Sidebar: The Center Shifts 45Sidebar: The Great Relocation 46The Through Line: Creating Life/Work Integration 50Sidebar: The Rise of Bleisure 51Notes 533 Grok the Empowered Mindset 57Rebalancing Work and Life 59A New Approach to Work 60Sidebar: The Hierarchy of Work Engagement 62Work That Is Worth It 63Sidebar: Origins of the Great Resentment 64Healing Our Whole Selves: Mental Health and Burnout Are Real 66Sidebar: How to Spot Burnout 67Relationships Matter 68Humans Are Your Greatest Source of Value 69Sidebar: History Rhymes: Our Opportunity Is Now 70Changing the Goal 71The Empathy Advantage 72Notes 72Profile: Aqueduct Technologies: Really Great Ideas, Really Happy Employees 75Part II: Rethink Your Organization 774 Upgrade Your Operating Models 81What Are We Leaving Behind? 82Sidebar: The Rise of the Human Value Era 83What Are We Moving Toward? 85Sidebar: Lead Differently in Complexity 86More Frequent Disruptions 87Listen Carefully: Change Is the Norm 89Forging a New Path to the Future of Work 89Understand the Relationship Between the Individual and Organization 90Rethink Work and Learning 91Sidebar: The Skills Gap May Never Close 92Recalibrate Your Metrics: Be Like Bhutan 93It's Time to Finally Address Burnout 95Benefits for Whose Benefit? 96Flexibility Is Key to Empathetic Leadership 98How We Lead Without Maps: Focus on Your People 98Notes 99Profile: Mercy: Leadership Through Community 1015 Create the Conditions to Thrive 103Rethinking Jobs 104Hire for Culture, Train for Specific Skills 106Sidebar: Rethinking Work and Jobs 107Reporting for (Tour of) Duty 108Where Work Gets Done 109Curating the Return to Office 111Creating the Conditions to Thrive 113Sidebar: Understanding DEI and B 116Unleash the Power of Belonging 117Sidebar: The Importance of Belonging 118Knitting a Psychological Safety Net 119Creating the Conditions to Learn at Scale 120Social Capital Creates Collective Intelligence 121Organizing to Collaborate 122Sidebar: Peers as Collaborators 123Finding Joy in Work 124Notes 1256 Enable Your Empowered Workforce 129Culture: The Operating Instructions for Your Organization 130Recognizing Toxic Culture 131Building Mindful Culture 131Sidebar: Nurturing Culture Through Dialogue 132Living Your Values 133Sidebar: Beliefs + Behaviors + Benefits = Culture 135Trust: The Cornerstone of Healthy Culture 136Finding Purpose at Work 137Sidebar: The Three Faces of Purpose 138Purpose: Your Most Enduring Competitive Advantage 140Sidebar: The Great Reset Opportunity: Why We Work 142The Trouble with Purpose 144Notes 145Profile: The Canteen: Becoming a Place of Purpose and Belonging 147Part III: Rethinking Your Leadership 149Notes 1517 Pilot Your Expedition Team 153What Is an Expedition? 154What to Leave at Base Camp 154Sidebar: Understand Your Expedition Team 155Continued Uncertainty Means Continual Expeditions 157Sidebar: Navigating Rising Global Uncertainty 158Prepare to Cut a Different Path 159Care for Your Expedition Team 162Sidebar: Focus on the Fundamentals 164Create Enthusiasm Around the Expedition 165Yes, You Are a Career Coach Now 166Take That First Step 167Notes 1688 Embrace Your Superpowers 171The Power of Vulnerability and Not Knowing 172The Power of Awareness 173The Power of Candor 174Sidebar: The Four Leadership Shifts 176The Power of Listening 177Sidebar: Mindset Shift: You Work for Talent 180The Power of Being Human 181Sidebar: Behavioral Shift: Change in Leadership Profile 182Become the Resilient Leader 183Notes 184Profile: sparks & honey: Building a Practice of Gratitude 1859 Emerge the Empathic Leader 187The Pandemic Was a Quiet Teacher 189Sidebar: The Cumulative Shifts Between Individuals and Organizations 190Understanding Empathy 192Empathy Is Good Business 194Empathy, Trust, and Compassion: The Trifecta of Superior Leadership 195The Power of Listening 197Welcome to Tomorrow: Leading in Uncertainty 198Notes 198About the Authors 201Praise for The Adaptation Advantage 203Index 205

O autorze

Heather E. McGowan (www.heathermcgowan.com) and Chris Shipley (www.cshipley.com) are internationally recognized speakers, writers, and Future of Work strategists.