Breaking Uncertainties for Product Offerings

ISBN-13: 9783659102677 / Angielski / Miękka / 2012 / 152 str.

Allan Ashok Kumar; Giang Chau Trinh

Opis

In the last decade, PSS (Product/Service System) emerged as a new effective business model in aiding manufacturers to significantly increase productivity and customers satisfaction, whilst minimizing environmental impact. PSS contributes drastically to the development of an innovative transaction trend, in which rather than just providing physical products separately, industrial companies are focusing on integrated service offers and customers need fulfillment. However, to implement PSS successfully, manufacturers have to overcome many challenges and uncertainties. The uncertainties in the PSS planning phase are related to market, environment or company analysis; while reliability, product/service integration, supplier coordination etc in the design and development stages are considered as potential uncertainties. In order to fulfill this urgent need, our book aims to develop a holistic framework in order to manage risks occurring in PSS planning, design and development stages. Our research determined successfully critical uncertainty factors, potential business opportunities, producers perception on reliability and its affect on PSS products quality threshold.

O autorze

Authors are Masters Graduate of Linköping University [Sweden] in Industrial Engineering & Management [2009 2011]. Researchers and co-authors of a Journal at 4TH CIRP Conference,IPS2 2012, Tokyo. Allan is currently pursuing a management career in Marketing and Sales in Sweden. Giang is working as 'Quality Assurance' at FPT Telecom,Vietnam.