ISBN-13: 9780789007674 / Angielski / Twarda / 1999 / 227 str.
ISBN-13: 9780789007674 / Angielski / Twarda / 1999 / 227 str.
Ferguson (information services, U. of Southern California) offers 18 contributions (six authored by librarian Bunge) which explore professional issues in reference services. The papers cover four broad categories: measuring the effectiveness of reference services, the reference environment, reference sources, and reflections on the past and future