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In Create Lifetime Loyal Customers: 7 Success Principles to Attract More Customers in Any Business Even in the Toughest Economies, Carrie lays the foundation for success with some very specific things any business can put into immediate use to grow their bottom line profits.

This book will show you how to do the following:

—Profitably attract more customers of the right kind

—Derive maximum financial benefit from your customer relationships, ethically 

—Turn customers into advocates, actively promoting your business to their contacts

Bullying amongst young people is a serious and pervasive problem, and recent rapid advances in electronic communication technologies have provided even more tools for bullies to exploit. School Bullying and Mental Health collates current research evidence and theoretical perspectives about school bullying in one comprehensive volume, identifying the nature and extent of bullying and cyberbullying at school, as well as its impact on children and young people's emotional health and well-being.

There are many negative consequences of bullying, and children and young people...

Bullying Amongst University Students is a pioneering collection of knowledge and evidence exploring the under-researched phenomenon of bullying in universities. Abusive behaviour amongst young people is a serious and pervasive problem that is exacerbated by the rapid advances in electronic communication, and in this book the authors highlight the problem and proceed to facilitate new practices and policies to address it.

This book brings together an international team of authors from a range of disciplines, encompassing education, psychology, criminology, law and...

Bullying Amongst University Students is a pioneering collection of knowledge and evidence exploring the under-researched phenomenon of bullying in universities. Abusive behaviour amongst young people is a serious and pervasive problem that is exacerbated by the rapid advances in electronic communication, and in this book the authors highlight the problem and proceed to facilitate new practices and policies to address it.

This book brings together an international team of authors from a range of disciplines, encompassing education, psychology, criminology, law and...

Treating the Trauma Survivor is a practical guide to assist mental health, health care, and social service providers in providing trauma-informed care. This resource provides essential information in order to understand the impacts of trauma by summarizing key literature in an easily accessible and user-friendly format. Providers will be able to identify common pitfalls and avoid re- traumatizing survivors during interactions. Based on the authors' extensive experience and interactions with trauma survivors, the book provides a trauma-informed framework and offers practical tools to...