Introduction to Information Systems, International Adaptation

ISBN-13: 9781119859932 / Angielski / Miękka / 2022 / 592 str.

Brad (University of West Georgia) Prince

Spis treści

Preface v1 Introduction to Information Systems 1Opening Case 1Introduction 31.1 Why Should I Study Information Systems? 41.2 Overview of Computer-Based Information Systems 121.3 How Does IT Impact Organizations? 191.4 Importance of Information Systems to Society 24Summary 29Chapter Glossary 30Discussion Questions 30Problem-Solving Activities 31Closing Case 312 Organizational Strategy, Competitive Advantage, and Information Systems 34Opening Case 34Introduction 372.1 Business Processes 382.2 Business Process Improvement, Business Process Reengineering, and Business Process Management 452.3 Business Pressures, Organizational Responses, and Information Technology Support 492.4 Competitive Advantage and Strategic Information Systems 59Summary 66Chapter Glossary 67Discussion Questions 68Problem-Solving Activities 68Closing Case 683 Ethics and Privacy 70Opening Case 70Introduction 723.1 Ethical Issues 723.2 Privacy 77Summary 88Chapter Glossary 88Discussion Questions 88Problem-Solving Activities 89Closing Case 894 Information Security 91Opening Case 91Introduction 934.1 Introduction to Information Security 944.2 Unintentional Threats to Information Systems 964.3 Deliberate Threats to Information Systems 984.4 What Organizations are Doing to Protect Information Resources 1074.5 Information Security Controls 108Summary 118Chapter Glossary 119Discussion Questions 120Problem-Solving Activities 121Closing Case 1215 Data and Knowledge Management 124Opening Case 124Introduction 1255.1 Managing Data 1275.2 The Database Approach 1305.3 Big Data 1345.4 Data Warehouses and Data Marts 1415.5 Knowledge Management 1495.6 Appendix: Fundamentals of Relational Database Operations 151Summary 159Chapter Glossary 160Discussion Questions 161Problem-Solving Activities 161Closing Case 1626 Telecommunications and Networking 163Opening Case 163Introduction 1656.1 What Is a Computer Network? 1666.2 Network Fundamentals 1696.3 The Internet and the World Wide Web 1736.4 Network Applications: Discovery 1806.5 Network Applications: Communication 1836.6 Network Applications: Collaboration 1856.7 Network Applications: Educational 189Summary 191Chapter Glossary 192Discussion Questions 193Problem-Solving Activities 194Closing Case 1957 E-Business and E-Commerce 197Opening Case 197Introduction 1997.1 Overview of E-Business and E-Commerce 2007.2 Business-to-Consumer (B2C) Electronic Commerce 2087.3 Business-to-Business (B2B) Electronic Commerce 2197.4 Ethical and Legal Issues in E-Business 222Summary 228Chapter Glossary 229Discussion Questions 229Problem-Solving Activities 230Closing Case 2308 Wireless, Mobile Computing, and Mobile Commerce 232Opening Case 232Introduction 2348.1 Wireless Technologies 2358.2 Wireless Computer Networks and Internet Access 2448.3 Mobile Computing and Mobile Commerce 2508.4 The Internet of Things 255Summary 260Chapter Glossary 261Discussion Questions 261Problem-Solving Activities 261Closing Case 2629 Social Computing 264Opening Case 264Introduction 2659.1 Web 2.0 2679.2 Fundamentals of Social Computing in Business 2759.3 Social Computing in Business: Shopping 2799.4 Social Computing in Business: Marketing 2849.5 Social Computing in Business: CustomerRelationship Management 2889.6 Social Computing in Business: Human Resource Management 288Summary 292Chapter Glossary 293Discussion Questions 293Problem-Solving Activities 293Closing Case 29410 Information Systems within the Organization 296Opening Case 296Introduction 29710.1 Transaction Processing Systems 29810.2 Functional Area Information Systems 29910.3 Enterprise Resource Planning Systems 30610.4 ERP Support for Business Processes 312Summary 317Chapter Glossary 318Discussion Questions 318Problem-Solving Activities 318Closing Case 31911 Customer Relationship Management and Supply Chain Management 320Opening Case 320Introduction 32211.1 Defining Customer Relationship Management 32211.2 Operational Customer Relationship Management Systems 32611.3 Other Types of Customer Relationship Management Systems 33011.4 Supply Chains 33311.5 Supply Chain Management 33511.6 Information Technology Support for Supply Chain Management 342Summary 348Chapter Glossary 349Discussion Questions 350Problem-Solving Activities 350Closing Case 35112 Business Analytics 353Opening Case 353Introduction 35512.1 Managers and Decision Making 35612.2 The Business Analytics Process 35912.3 Descriptive Analytics 36312.4 Predictive Analytics 36812.5 Prescriptive Analytics 37612.6 Presentation Tools 379Summary 382Chapter Glossary 383Discussion Questions 383Problem-Solving Activities 384Closing Case 38413 Acquiring Information Systems and Applications 386Opening Case 386Introduction 38713.1 Planning for and Justifying IT Applications 38813.2 Strategies for Acquiring IT Applications 39113.3 Traditional Systems Development Life Cycle 39513.4 Alternative Methods and Tools for Systems Development 400Summary 406Chapter Glossary 407Discussion Questions 408Problem-Solving Activities 408Closing Case 40914 Artificial Intelligence 410Opening Case 41014.1 Introduction to Artificial Intelligence 41214.2 Machine Learning and Deep Learning 41414.3 Neural Networks 42014.4 Artificial Intelligence Applications 42414.5 Artificial Intelligence in the Functional Areas 42714.6 Appendix 443Summary 447Chapter Glossary 448Discussion Questions 449Problem-Solving Activities 449Closing Case 449Technology Guide 1 Hardware 451Introduction 451TG 1.1 Introduction to Hardware 452TG 1.2 Strategic Hardware Issues 452TG 1.3 Computer Hierarchy 452TG 1.4 Input and Output Technologies 454TG 1.5 The Central Processing Unit 461Summary 467Technology Guide Glossary 467Discussion Questions 468Problem-Solving Activities 468Technology Guide 2 Software 469Introduction 469TG 2.1 Software Issues 470TG 2.2 Systems Software 472TG 2.3 Application Software 473Summary 475Technology Guide Glossary 475Discussion Questions 476Problem-Solving Activities 476Technology Guide 3 Cloud Computing 477TG 3.1 Introduction 478TG 3.2 The Basics of Cloud Computing 479TG 3.3 Different Types of Clouds 483TG 3.4 Cloud Computing Services 486TG 3.5 The Benefits of Cloud Computing 490TG 3.6 Concerns and Risks with Cloud Computing 492TG 3.7 The "Big Three" Cloud Computing Vendors 495TG 3.8 Web Services and Service-Oriented Architecture 499Summary 501Technology Guide Glossary 503Discussion Questions 503Problem-Solving Activities 503Appendix Apply the Concept Activities 504Company Index 551Subject Index 558