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Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention paves the way. Your company wins when you:

• Understand Customer...

In The Necessity of Music, Celia Applegate explores the many ways that Germans thought about and made music from the eighteenth- to twentieth-centuries. Rather than focus on familiar stories of composers and their work Applegate illuminates the myriad ways in which music is integral to German social life. Musical life reflected the polycentric nature of German social and political life, even while it provided many opportunities to experience what was common among Germans. Musical activities also allowed Germans, whether professional musicians, dedicated amateurs, or simply...

Auf drei Pfoten zum Glück

In Dogtown suchen alle das Glück - hier im Heim für einsame Hunde, für dicke und dünne Streuner, feige und mutige. Die alte Bernhardinerdame Geraldine dreht auf den Fluren Pirouetten, Buster, der Golden Retriever, spielt mit seinem Kumpel Ball, und Chance, das Border-Collie-Mädchen, hilft Boss, der Leiterin des Heims, beim Pokern. Und doch vermissen sie alle ihre Lieblingsmenschen ganz schrecklich. Das Herz vergisst nicht. Und der Bauch will gekrault werden. Bei Wind und Wetter flüchtet Chance eines Tages mit Robokopf, dem...

The hilarious chapter book series about an accidental rule breaker from Katherine Applegate, Newbery Medal-winning and bestselling author of The One and Only Ivan and Crenshaw, returns with a fresh new cover from artist Brian Biggs and bonus material

Roscoe's first grade class is going on their first field trip ever to an apple orchard It's so much fun picking apples and seeing how applesauce is made. Ms. Diz, his teacher, expects the class to be on their very best behavior. And Roscoe tries--he really does--but somehow he still manages to land in a very sticky...