The Smart Nonprofit: Staying Human-Centered in An Automated World

ISBN-13: 9781119818120 / Angielski / Twarda / 2022 / 240 str.

Allison H. Fine; Beth Kanter

Spis treści

Preface xixAcknowledgments xxiPart I Understanding and Using Artificial Intelligence 1Chapter 1 Becoming a Smart Nonprofit 3Introduction 3Understanding Smart Tech 7Becoming a Smart Nonprofit 10A Real-World Smart Nonprofit 12The Dangers of Automation 15About This Book 17Conclusion 18Chapter 2 Leading Smart Nonprofits 21Introduction 21The Busyness Paradox 22Creating Healthy Cultures 24Smart Tech and Jobs 27Leading through Resistance 29Conclusion 35Chapter 3 The Evolution of Smart Tech 39Introduction 39A Brief History 40Digital Eras and Disruptive Technology 42Accelerating into the Autonomous World 43Key Aspects of the Autonomous World 44AI4Good 47Conclusion 52Chapter 4 Staying Human-Centered 57Introduction 57Man vs. Machine 57Co-botting 59Human-Centered Design 62Conclusion 67Chapter 5 Data, Data, Data 69Introduction 69Big Data 70Understanding Data Science 72Data Planning for Your Organization 74Third-Party Data Sets 75Second-Party Data 76Conclusion 80Chapter 6 Ethical and Responsible Use 83Introduction 83Responsible Use 84Rooting Out Embedded Bias 86Digital Privacy 89Creating Ethical Standards 95Smart Tech and Governance 97Conclusion 100Part II The Smart Nonprofit Use-Case Examples and Management 105Chapter 7 Ready, Set, Go 107Introduction 107Ready 108Set 116Go 119Conclusion 123Chapter 8 Automating Program Delivery 125Introduction 125Creating More Capacity 125Overcoming Service Barriers 127Crisis Intervention 130Removing Barriers to Accessibility 131Advocacy 132Conclusion 134Chapter 9 Fundraising 139Introduction 139The Leaky Boat Problem 139Using Smart Tech for Relational Fundraising 143The Future of Giving 148Conclusion 149Chapter 10 Automating the Back Office 153Introduction 153Human Resources 153Workplace Well-Being and Automation 156Financial Management 161Improving Organization-wide Workflow 162Editing, Customizing, and Reviewing Content 164Project Management 164Conclusion 165Chapter 11 Smart Philanthropy 169Introduction 169Automating Donor Advising 170Philanthropic Investment in the Use of Smart Tech for Social Good 173Conclusion 176Part III Where We Go From Here 179Chapter 12 A Smarter Future 181Introduction 181The Future of Nonprofit Work 181A Better Path Forward 182Societal Changes 184Conclusion 189Glossary: The Vocabulary of Smart Tech 193Resources/Bibliography 199About the Authors 207Index 209

O autorze

BETH KANTER is a thought leader in digital transformation and well-being in the nonprofit workplace. She is the co-author of the award-winning Happy Healthy Nonprofit: Impact without Burnout and co-author with Allison Fine of the bestselling The Networked Nonprofit.ALLISON FINE is among the nation's preeminent writers and strategists on the use of technology for social good. She is the author of the award-winning Momentum: Igniting Social Change in the Connected Age and of Matterness: Fearless Leadership for a Social World.