Quality Information Delivery in Supply Chain Information Performance

ISBN-13: 9783846532928 / Angielski / Miękka / 2012 / 112 str.

Samsudin Wahab; Abdullah Yahya Moqbel Ahmed

Opis

Quality Information delivery (QID) is defined as a managerial behavior in storing and distributing material to get the right information to the right customer, and supplier, at the right time, at the right place, in the right condition, in the right quantity, and at the right cost. The main dimensions of information quality delivery are developed from the behavior-based perspective such as timeliness, consistent representation and accessibility. In this manner QID refers to the success online information exchange in a timely, accessible and consistent fashion to both customers and suppliers. This study examined the relationship between information quality delivery and supply chain information performance (SCIP) among Malaysian manufacturing companies. This study also investigated the influence of Internet technology factors (ITF) on QID. Last but not least, this study also examined the mediating effect of QID on the relationship between antecedent factors and supply chain information performance.

O autorze

A senior lecturer in MARA University of Technology MALAYSIA. A prolifix authors for Event Management, Customer Services and Office Management books. Actively involved in consultation. Area of expertices are customer relationship management, ICT's, technology adoption and e-commerce.