Employee Recognition & Customer Satisfaction

ISBN-13: 9783847337485 / Angielski / Miękka / 68 str.

Abdul Rehman Shaikh

Opis

Employee performance recognition techniques used by every organization to recognize employees which motivates employees to put more efforts and ultimately satisfy customers. Recent studies showing that restaurants are putting more time, money and efforts to satisfy employees, because restaurant managers and owners know that external customers can never be satisfied until own internal employees are satisfied. Convenience sampling technique has been used in this study which has results that most of the employee performance recognition techniques have positive impact on customer satisfaction in restaurant industry.

O autorze

Mr. Abdul Rehman Shaikh has awarded degree of Masters in Business Administration by IQRA University Karachi Pakistan in 2011. He has expertise in Human Resource Management and Marketing, currently working in leading bank of Pakistan named "National Bank of Pakistan" as MTO Human Resource. He has few other articles in process of publishing.