Checklist Manifesto

ISBN-13: 9783565256891 / Angielski / Miękka / 124 str.

Robert Vance

Opis

In a world of extreme complexity, where surgeons have to master thousands of procedures and pilots fly jets with millions of parts, we often think the solution to errors is more training or better technology. But the most powerful tool in the expert's arsenal is also the simplest: a checklist.Based on the groundbreaking work of surgeon Atul Gawande, this book explores why highly skilled professionals fail. It's not usually ignorance (not knowing what to do), but ineptitude (not applying what we know correctly). The human brain is flawed; under pressure, we skip steps and forget basics. A checklist acts as a cognitive safety net that catches these mental lapses."The Checklist Manifesto" takes you from the operating rooms of the WHO, where a simple 90-second checklist cut infection rates by half, to the cockpit of the "Miracle on the Hudson" flight. It teaches leaders and professionals how to build effective checklists that do not turn people into robots, but rather free up their mental energy to handle the unexpected. It is a guide to defending against the fallibility of human memory.

The surgeon knows how to cut. The pilot knows how to fly. But without the list, they both forget to wash their hands.