"Felicia has led the industry in addressing the problems patching systems represent, creating a comprehensive, process-oriented approach to gaining control over the security implications, as well as demonstrating a solution to managing the entire process… The framework Felicia is presenting herein can be applied to any size organization… It is my expectation that you will gain an enormous advantage from this book."
Jim Tiller, CISM, CISA, CISSP, Chief Security Officer and Managing Vice President of Security Services for International Network Services (INS), from the Foreword

INTRODUCTION
How to Use This Book
Background
Getting Started
Types of Patches
Product Vendors Responsibility

VULNERABILITY TO PATCH TO EXPLOIT
Who Exploits, When, Why and How
Tracking New Patch Releases

WHAT TO PATCH
Desktops
Remote Users
Servers
Network Devices

NETWORK AND SYSTEMS MANAGEMENT: ITIL
Network and Systems Management
Starting with Process
ITIL
Assessing and Implementing IT Operations

SECURITY MANAGEMENT
Overview
Preparing for Security Operations
Establishing Security Operations
Implementing Security Operations
Next Steps

VULNERABILITY MANAGEMENT
What is Vulnerability Management?
Vulnerability Management Process
Establishing Vulnerability Management
Next Steps

TOOLS
Process versus Tools
Where to Use Them
How to Determine Which One is Best
Tools Evaluated

TESTING
Common Issues with Testing
The Testing Process
Patch Ratings and How They Affect Testing
Prioritizing the Test Process
The Test Lab
Virtual Machines
Wrapping It Up

PROCESS LIFE CYCLE
Roles and Responsibilities
Analysis
Remediation
Update Operational Environment
Tracking

PUTTING THE PROCESS IN PLACE
Plan
Design
Implement
Operate
Maintain
Patch Management Policy

ZERO-DAY ATTACK
The scenario
The solution
Post Mortem

CONCLUSION
Challenges
Next Steps

Felicia M. Wetter