Zuberi, F. H.

The author started his career in the customer service industry in 2003 and has served some of the Fortune 500 companies. After joining Convergys Corporation, he trained Customer Service Professionals to support former AT&T Wireless customers. Later, Cingular Wireless LLC, a joint venture between SBC Communications and BellSouth, acquired AT&T Wireless, forming the new Cingular Wireless; and finally, SBC acquired the original AT&T and re-branded all the lines of businesses including the wireless sector as AT&T; the author remained part of all the various transitions, serving the client in the c...