Joseph M. Zappala, APR, has more than 20 years of experience in the communications and public relations fields. His career has included executive positions in the agency, not-for-profit, consulting, and higher education sectors. For 12 years, he served as a professor of public relations at Utica College of Syracuse University, where he oversaw the public relations program and spent several years as director of the department of communications. While at Utica, he received the college's Distinguished Teaching Award and wrote his first textbook, "Public Relations Workbook, the predecessor to "Pub...