Bill Withers (Collingswood, NJ) is the author of "The Conflict Management Skills Workshop" (0-8144-7092-0) and the organizational development manager for R & B, Inc., an automotive supply corporation. Keami D. Lewis (North Wales, PA) has been a program designer, trainer, and business leader with Rosenbluth International, Showboat Casino, and other organizations recognized for excellence in training and management practices.