LLOYD C. WILLIAMS is Professor of Management Leadership in the School of Management, John F. Kennedy University, and an organizational change consultant based in Cave Creek, Arizona. With advanced degrees in the study of organizational psychology, ethics, marriage and family therapy, and personality and culture, he focuses his consulting practice on developmental problems encountered by private, public, and not-for-profit organizations worldwide. His four previous books for Quorum are The Congruence of People and Organizations (1993), Organizational Violence (1994), Human Resources in a Changi...