Marcela Miozzo is Reader in Innovation Studies at Manchester Business School, The University of Manchester, UK. Her teaching and research activities are the innovation and the internationalization of services; technological and organisational changes in the construction sector; and technological capabilities of firms in Latin America. Vivien Walsh is Professor of Innovation Management at Manchester Business School, The University of Manchester, UK. Her teaching and research activities are the areas of globalization; networks and collaboration in the innovation process.