Liisa von Hellens is associate professor in the School of Computing and Information Technology at Griffith University. She has over thirty years experience in the IT industry, including working as a programmer and systems developer, as well as university level education experience in Australia, Finland and UK. Her doctorate at Templeton College, Oxford University, was about packaged software provision and use, and her subsequent research, publications and consulting activities have covered information systems development and use in organizations, strategic quality management of software develo...