David A. Tyckoson is associate dean of the Henry Madden Library at California State University, Fresno, where he is in charge of all user services. He regularly teaches online courses on reference and has published widely on various aspects of libraries and reference services. Tyckoson served as president of the Reference and User Services Association (RUSA) in 2007-2008, and he received the Mudge Award for distinguished contributions to reference librarianship in 2005.