Dr. Joanne S. Yamauchi is Professor Emerita in the School of Communication at American University in Washington, D.C. She is the creator of The SOLVE Communication Method -- a values and communication style approach to effective organizational communication, based on thirty-seven years of her experience facilitating seminars for US government departments and corporations, non-profit organizations, and universities. Claire L. Tse, a master facilitator focusing on diversity and leadership skills. Her twenty-eight years of corporate experience to provide training to clients at Fortune 500 corpora...