Harriet Tramer has spent more years than she might care to remember working as both a journalist and a college instructor. And if nothing else, her experiences have taught her that these two professions definitely share one thing in common. They both demand good communication skills, not to mention patience and understanding. When she first began writing, she worked for a daily newspaper - "The Cleveland Press" - writing mostly community news. However, over time, she has graduated first to business publications, such as CBC Magazine and "Crain's Cleveland Business." More recently, she has take...